Privacy Policy

Introduction

Maskani is a marketplace app that connects furniture, home goods, and building-materials sellers based in Dubai, United Arab Emirates, with buyers located in Qatar. We help buyers discover products, place orders, and track cross-border deliveries, while helping sellers reach customers outside the UAE.

This Privacy Policy describes the personal information we collect through the Maskani mobile app, why we collect it, how it is used and shared, and the choices and rights available to you. It applies to all users of the app — buyers, sellers, and anyone browsing without an account. By using Maskani, you agree to the practices described in this policy.

Information We Collect

We collect the following categories of information as part of operating the marketplace:

Account information — your name, email address, and phone number when you register or sign in.
Delivery addresses — the Qatar delivery address(es) you save for receiving orders.
Order and payment history — details of items ordered, order status, amounts paid, and related transaction records. Full card numbers are handled directly by our payment processors and are not stored on Maskani's own servers.
Device and usage data — information such as device type, operating system, app version, and general usage patterns that help us understand how the app is used and diagnose issues.
Push-notification tokens — a device identifier that lets us deliver order-status alerts to your device, if you have enabled notifications.
Customer support communications — messages, attachments, and other information you share with us when you contact support@maskani.app.

How We Use Your Information

We use the information described above to:

Fulfill and manage your orders, from checkout through delivery.
Process cross-border shipping and customs requirements for goods moving from Dubai to Qatar.
Provide customer support and respond to your questions or issues.
Send order-status notifications — such as when an order moves from Loading to En Route to Received — only if you have enabled notifications in the app.
Improve and maintain the Maskani app, including troubleshooting and feature development.
Detect, investigate, and prevent fraud, abuse, and security incidents.

We share limited personal information only where necessary to operate the marketplace:

Sellers — the Dubai-based seller fulfilling your order receives your name, delivery address, and the contents of the order, so they can prepare and ship your items.
Logistics and shipping partners — third-party carriers handling the Dubai-to-Qatar leg of delivery receive the information needed to transport and deliver your order, including customs-related details.
Payment processors — trusted payment providers process your payment securely on our behalf.
Service providers — companies that help us operate the app, such as cloud hosting and analytics providers, under obligations to protect your data.
Legal requirements — when required to comply with applicable law, regulation, legal process, or a valid governmental request.

Maskani does not sell your personal information to third parties.

Cookies & Similar Technologies

The Maskani app uses device identifiers and local on-device storage to keep you signed in between sessions and to remember the contents of your shopping cart. These technologies support core app functionality and are not used for intrusive third-party advertising tracking.

Data Retention

We retain account and order information for as long as your account is active and for a reasonable period afterward to meet legal, tax, accounting, and dispute-resolution obligations. If you delete your account, we will delete or anonymize your personal information, except where retention is required by law or necessary to resolve disputes, enforce our agreements, or complete transactions already in progress.

Your Rights & Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Opt out of marketing and promotional notifications. Note that order-status notifications may still be sent while you have an active order in progress, as these are necessary to the service.

To exercise any of these rights, contact us at support@maskani.app. You can also manage notification preferences directly within the app's settings.

Children's Privacy

Maskani is not directed at children under the age of 13, and we do not knowingly collect personal information from them. If we learn that we have collected personal information from a child under 13, we will take steps to delete it promptly.

Data Security

We use reasonable technical and organizational safeguards designed to protect your personal information, including encrypting data in transit between the app and our servers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Because Maskani connects sellers in the United Arab Emirates with buyers in Qatar, your personal information may be processed and stored in both the UAE and Qatar, as well as by service providers operating in other jurisdictions. We take steps to ensure such transfers are handled consistently with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will also provide notice within the app before the changes take effect. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at support@maskani.app.

Maskani, Doha, Qatar (illustrative mailing location — please use the email address above for all inquiries).